At Saluishop, we strive to provide our customers with the best shopping experience. However, we understand that there may be occasions when you need to return a product. Please read our returns policy below for more details:

1. Eligibility for Returns

  • You have 30 calendar days from the date of purchase to request a return.
  • The product must be unused, in its original packaging, and in the same condition as when it was received.
  • Certain items, including but not limited to personalized products, and gift cards, are non-returnable.

2. How to Initiate a Return

  • To begin the return process, please email us at help@saluishop.com with your order number and reason for return.
  • We will provide you with a Return Merchandise Authorization (RMA) number and further instructions.
  • Please ensure that the RMA number is clearly written on the return package to help expedite processing.

3. Return Shipping Costs

  • The return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  • If the return is due to our error (e.g., damaged or incorrect items), we will cover the return shipping costs.

4. Refunds

  • Once we receive the returned product and verify its condition, we will process your refund.
  • Refunds will be issued to the original payment method within 7-10 business days after the return is processed.
  • Please note that shipping charges are non-refundable, and any customs or import duties are the responsibility of the customer.

5. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you will need to return the original item and place a new order.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at help@saluishop.com.
  • We will work with you to resolve the issue by offering a full refund or replacement.

For any further questions or concerns, please do not hesitate to contact our customer service team at help@saluishop.com. We are committed to ensuring your satisfaction!